Effective Date: April 4, 2025
Odemly is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our website and services.
We operate globally, including in the United Arab Emirates (UAE), European Union (EU), United Kingdom (UK), and United States (US). We comply with data protection laws in each of these jurisdictions, including the General Data Protection Regulation (GDPR), UK GDPR, California Consumer Privacy Act (CCPA/CPRA), and UAE Federal Decree Law No. 45 of 2021.
We collect the following types of personal data when you interact with our website or services:
Personal Information: Name, email address, billing and shipping addresses, phone number, and payment information.
Custom Content: Photos, images, or text you upload for product customization.
Device & Usage Data: IP address, browser type, operating system, pages visited, and cookies (including through third-party analytics tools).
Communication Data: Messages or feedback sent to customer support.
We use your information to:
Process, fulfill, and ship your orders
Communicate with you about your orders or support requests
Provide personalized experiences
Improve our website and services
Comply with legal obligations
Show relevant ads (if you’ve given consent)
We never sell your personal data.
Depending on your location, we process your data based on:
Consent (e.g., for marketing or cookies)
Contractual necessity (e.g., to fulfill orders)
Legal obligations
Legitimate interests (e.g., to improve services or prevent fraud)
We only share your data with trusted third parties:
Payment processors (e.g., Stripe, PayPal)
Shipping and logistics providers
IT, cloud storage, and analytics partners
Advertising platforms (only if consented)
Legal authorities, when required
All third-party partners are bound by strict confidentiality and data protection agreements.
As we are based in the UAE and operate globally, your data may be transferred and stored in countries outside your own. We ensure that such transfers are lawful and that your data is protected by appropriate safeguards.
If you are in the EU/UK, you have the right to:
Access the personal data we hold about you
Correct inaccurate data
Request deletion (“right to be forgotten”)
Restrict or object to processing
Request data portability
If you are in the USA (California), you have the right to:
Know what personal information we collect and how it is used
Request deletion of your data
Opt out of the sale or sharing of personal data (we do not sell data)
Limit use of sensitive personal data
All third-party partners are bound by strict confidentiality and data protection agreements.
To exercise your rights, contact us at:
We will verify your identity before fulfilling any request.
We retain personal data only as long as necessary for:
Order processing
Legal or regulatory compliance
Customer service and support
We use cookies and similar technologies for:
Website functionality
Analytics (e.g., Google Analytics)
Advertising and remarketing (e.g., Facebook Pixel)
You can manage your cookie preferences through your browser settings or via our cookie banner (if applicable).
We take reasonable technical and organizational measures to secure your data:
Encrypted payment processing
Secure hosting environments
Access control and staff training
Despite our efforts, no system is 100% secure, but we do our best to protect your information.
We may update this policy from time to time. When we do, we’ll post the new version on this page with the revised date.
If you have any questions about this policy or your personal data, please contact us:
To exercise your rights, contact us at:
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Odemly – Based in the United Arab Emirates, serving customers worldwide.
